Frequently Asked Questions

Delivery is £2.00 per order. All orders are shipped via Royal Mail Tracked 48.

Please state delivery instruction on orders, where applicable.

Due to the rise in cost of Royal Mail charges for postage on Biological samples we have introduced a postage fee of £2.00. This carriage fee is per order (not per kit), in order to keep the cost to our customers down.

As part of our pledge to be as echo- friendly, where possible we aim to re-use the outer boxes for shipping samples back to us in order to reduce waste.

IMPORTANT – Please make a note of your tracking number (the number under the barcode on the returns label)

Orders placed before 11am are sent the same day. Orders placed after 11am will be shipped the next working day – this is due to our business mail collection times. Orders placed after 11am on a Friday will be shipped on a Monday.

There is no shipping on a Bank Holiday, in this case, orders will be sent the next working day.

You will receive an email from Royal Mail with your tracking number. You can track your parcel from this.

Website – Visa, Mastercard, Maestro and American Express. We also accept that some would rather order and pay via BACS. If you would rather, please contact us on [email protected] and an invoice will be sent.

We also now offer Subscriptions on all of our testing kits, whereby you can setup a recurring payment using your Credit or Debit card.

Taking Your samples:

Intestinal Worm Sample: 1 sample (1 x Pot)

*Puppy Intestinal Worm Kits & Pooled Puppy Kits will contain 3 x sample pots and require 1 x sample per day, taken over 3 consecutive days.

Lungworm: 3 Samples (3 x pots) 1 sample to be taken each day, for three consecutive days.

Samples can be taken from any time of the day (ideally the first stool of the day).

If collecting over three days for lungworm please place samples somewhere cool (they do not need to go in your fridge).

Kit Instructions:

1. Place your sample/s in the sample pot/s provided, using the glove/s.
2. Place sample pot/s in to the leak-proof bag (clear bag) & seal. *Please write your dogs name on the bag*
3. Place your sample/s (now in leak-proof bag) in to the box, along with your (completed) information leaflet and close the lid.
4. Place the security seal (as per label on the box) to seal.
5. Then simply pop it in a standard letter box.

All Feclab kits contain a Tracked 48, Prepaid returns envelope (excluding the Giardia Rapid Antigen Home test kit).
Kits can be posted in a standard letterbox, saving you the trip to a post office.

The table at the bottom of your results is a visual key only. If a positive result is indicated, this will be opposite the type of worm or cyst on your results.

For those following a natural worming programme, there are a number of natural/herbal products available. For natural worming options you should seek information from a natural pet health supplier for dosage rates where a positive result has been identified, to ensure correct dosage levels are used for any burden identified.

Licenced pharmaceutical treatments can be purchased directly from your vet as well as being available from a pet store or agricultural store, where a Registered Animal Medicines Advisor (SQP) is present. Following a positive Lungworm result, we would recommend speaking with your vet or RAMA/SQP who will be able to recommend effective treatment, tailored to your animal.

It is important when seeking advice, that your vet or RAMA/SQPs are made aware of any medical conditions that may determine the advice given. It also important that If seeking advice, the RAMA/SQP or your vet are made aware of any previous adverse reactions to wormers or Spot-ons.

Due to the way that some parasites shed and their lifecycles’, it is important to understand that a ‘less than 20’ result is indicative that while not seen in the sample provided, this does not mean that worms are not present in the gut. A Faecal egg count is a snap shot of a specific moment in time. The test detects eggs of mature parasites that live inside the body and pass their eggs to the outside by shedding them into the dogs stool’s. It is possible that at the time of testing the parasites are too young to produce eggs, if no eggs are being shed the infection cannot be detected.

There is also a possibility the eggs are In such small numbers at the time of testing they would be undetectable Thus showing a ‘less than 20’ or Not Seen result.

For this reason we recommend carrying out regular faecal testing every 3 months to monitor and intercept lifecycles. For lungworm, when following a natural worming programme or not following a monthly prevention programme, we recommend carrying out a faecal egg count every 6 weeks. This is due to the lifecycle of lungworm.

Our return labels are tracked 48h. Royal mail states that this is “working days” therefore, please allow 48 hours (working days) for your samples/s to arrive. If posting on a Friday this may cause a delay in delivery.

IMPORTANT – Please make a note of your tracking number (the number under the barcode on the return label)
We will not replace missing kits if you have not followed the instructions within your sample box (on inside of lid or sample bag) or not recorded your tracking number. If you notice that you have forgotten to enclose your information form (on the back of the instructions), please contact us immediately.

Samples (W & LW) arriving on a Friday will be tested on arrival, however please note that lungworm samples take 24 hours to process. Therefore, intestinal worm and lungworm, and lungworm results, where the sample has been received on a Friday or Saturday will be sent on a Monday.

Please store your samples (if storing over three days) somewhere cool and out of the sun. There is no need to store your sample/s in a fridge.

Samples can be taken at any time of the day. If you wish, you could take a small sample from a few throughout the day. For lungworm and puppies you should collect the samples over three consecutive days. Again, these can be collected at any time of the day, as this often depends on an animals routine.

When contacting us for missing results, please let us know your tracking number for your sample/s.

If you do not have your tracking number and have not enclosed your leaflet, it can be a challenge to pair you with your results. Kits will not be replaced where your information is not enclosed and you do not have a tracking number.

Please also check your spam or junk folder.

For more information please see this page

Yes! If you would like to purchase multiple kits/ larger quantities, please contact us on [email protected]

As an independent laboratory we have decided to refrain from selling any worming products, both, pharmaceutical, natural or homeopathic. This means that you can be confident that our results are accurate and not biased in anyway.

We are happy to offer advice and guidance on possible options for both pharmaceutical and natural worming programmes and you can rest assured that as we are independent this information is impartial, we do not receive any financial gain or incentives from any other company. While we work with many veterinary practices, both conventional and herbal, we are completely impartial. Your choices are exactly that and we will do our best to support you with these.

Yes we do! Please contact us on [email protected] for trade enquiries and accounts.

All Giardia kits contain full instructions. There is also a short video on our Facebook page.

All kits are open dated except the Giardia Antigen Rapid Test Kit and the Equisal Tape Worm Kits (Equine) . This has an expiry date on the packaging.

If you would like to amend the interval in which you receive your kit/s for example, from every 2 months to every 3 months, please let us know and we can do this for you.